Services
Practical instruction and support that helps people become functional, independent, and safe with everyday technology.
Individual Services
Book as a person. One-on-one or small-session help focused on confidence, safety, and getting unstuck.
Not sure what to book? Use the contact form and describe what you’re trying to do — we’ll point you to the right session.
Personal Digital Security Intensive
A hands-on, small-group session to reduce your risk from the most common scams and account takeovers.
We’ll cover:
- Phishing and scam recognition
- Safer network habits (public Wi-Fi, auto-join off)
- Password protection and MFA (email first)
- Payment safety and skimmers
Practical, guided steps to increase personal safety and overall digital readiness.
1:1 Help Session
Personalized help for email, files, accounts, basic troubleshooting, and everyday tech tasks.
Good for:
- Email access and account recovery
- File organization and backups
- Online forms and applications
- Device setup and basic safety
Online Safety Checkup
A practical review of passwords, recovery options, scams, and device basics.
Includes:
- Password and recovery setup
- Basic privacy settings review
- Scam and phishing recognition
- Safer browsing habits
Resume & Applications Help
Help creating, saving, and submitting resumes and online applications correctly.
Includes:
- Resume creation or cleanup
- Document naming and storage
- Uploading and submission practice
- Job board basics
Business Services
For organizations and service-based businesses that need clear outcomes, invoice-ready delivery, and a professional digital foundation.
Trades Launch Package Service-based businesses
A professional, mobile-first digital foundation built for local service companies.
Includes:
- Professional mobile-optimized website
- Clear service area setup
- Contact and call-first design
- Google Business Profile guidance
- Structured content for credibility and clarity
Optional ongoing support plans available for seasonal updates and steady growth — without needing to rebuild the site every time.
Partner Programs Organizations
Simple, predictable training for Workforce, libraries, and partner organizations — with clear deliverables and invoice-ready billing.
What partners get:
- Defined scope and outcomes (no vague “training”)
- Instructor-led, on-site delivery
- Hands-on support during sessions
- Participant readiness confirmation for staff handoff
- Documentation suitable for program and grant reporting
Billing model:
- Institution-to-instructor billing
- No direct charges to participants
- Flat-rate pricing (no hourly tracking)
- Invoicing per session or per agreement
W-9 and vendor setup available on request.
1-Day Workshop
Instructor-led group workshop for adult learners with little or no computer experience.
Outcome:
Participants leave able to use shared/public computers confidently and complete basic tasks without assistance.
Participants will be able to:
- Use public-access computers independently
- Create and access a professional email account
- Save, locate, and upload files correctly
- Create and save a basic resume
- Apply for jobs online
- Log in and out of systems safely
Includes:
- Instructor-led instruction
- Hands-on, guided assistance
- Printed and laminated 3×5 reference cards
- Basic troubleshooting support during the session
4-Day Workshop
Multi-day program designed to prepare participants for job search and partner workflows.
Outcome:
Participants finish prepared to independently manage accounts, documents, and online applications with minimal outside support.
Participants will:
- Establish and manage required accounts (email, job boards, workforce systems)
- Upload, organize, and manage documents
- Navigate online application processes independently
- Be technically prepared for Workforce and partner services
Includes:
- Daily instructor-led sessions
- Guided account setup
- File organization assistance
- Participant readiness confirmation for staff handoff
- Laminated reference cards
Ongoing Program Support
For organizations that need consistent instructional availability across recurring cohorts.
Includes:
- Scheduled workshops
- Bootcamps as needed
- Coordination with Workforce or partner staff
- Consistent availability for instructional support
Digital Safety & Scam Awareness Workshop
A practical 2-hour workshop for larger groups. Clear habits, real examples, and immediate risk reduction.
Focus areas:
- Phishing and social engineering
- Safer logins and account protection
- Public Wi-Fi and shared computer hygiene
- Payment safety and skimmer awareness
Includes:
- Instructor-led instruction
- Guided “what would you do?” scenarios
- Simple checklists and take-home references
- Optional Q&A time